FAQ's EXTIME LOUNGE

On the online store extime.com you can reserve an access to Extime Lounge only if you are traveling from or connecting through Terminal 1 international zone, Terminal 2B and Terminal 2D of Paris-Charles de Gaulle airport. 

Reserving an access to Extime Lounge is not yet available on the online store extime.com if you are departing from ORLY 4 at Paris-Orly airport.

You benefit from preferential rates thanks to the Extime Rewards loyalty program. 
 

You anticipate your arrival at the airport by booking your services online and ensure their availability on the day of your departure. 
 

You pay online via a 100% secure payment method. 

You can book an access to Extime Lounge from J-60 (sixty days) up to the date and time of your flight.
 

No, Extime Lounge bookings must be made exclusively by extime.com online store. 

You can contact Extime Lounge by email at contact@parisloungenetwork.com

However, to benefit from the preferential rate, the booking must be made from the extime.com online store.

No, payment is made exclusively on the extime.com online store during the reservation. 
 

The accepted payment methods are: CB, Visa, Mastercard, AMEX, Apple Pay, Alipay, WeChat Pay, China UnionPay. 

Payment in installments is not available.
 

You benefit from a preferential rate when you book an access to Extime Lounge on the extime.com online store compared to a reservation made directly at the lounge reception counter.

Yes, your cart is saved. However, some services are subject to price and availability changes, so it is possible that when you return to your cart to make the payment, an error code will appear. 

This means that either the service is no longer available or the price has changed, so we recommend that you restart the cart process for the corresponding item(s).

As long as you have not validated and paid your reservation, you can add or remove services from your cart.

Once your order has been validated and paid, you will not be able to modify your order.

You can view the details of your reservation directly from your customer account "My orders" section here. 

The status of your reservation is updated in your customer account at each stage of its acceptance. You will also receive an email informing you that your reservation is confirmed. 

For any additional questions about your reservation, we recommend contacting Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

This feature is available when you book an Extime Lounge access during the checkout process.

If you decide to use your points on your shopping cart and your payment fails, the Extime points you had decided to use will be credited back to your balance within one hour on the online store extime.com. 

Once this time has passed, your balance will be updated and you will be able to use your points again.

Your receipt will be given to you when you present yourself at the reception counter of the Extime Lounge that you have reserved.

We recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)
 

Each merchant defines the maximum number of services that you can put in your cart.
 

At Paris-Charles de Gaulle Airport: Terminal 1 international zone, Terminal 2B and Terminal 2D. 

At Paris-Orly Airport: ORLY4. 
 

Upon confirmation of your reservation, you will receive a map indicating how to access the Extime Lounge you have booked.
 

Once your reservation has been confirmed by email by Extime Lounge, it guarantees access 3 (three) hours before the departure of your flight.

The information about the Extime Lounge you have booked is provided in the email notifying you that your reservation has been confirmed.

To redeem your reservation, you will need to present the email confirming your reservation, your boarding card, and a valid ID document (identity card/passport).

No, only the person who made the reservation is authorized to use the Extime Lounge access by presenting the reservation confirmation email, boarding card, and a valid ID document (identity card/passport) at the reception counter.

The "name and first name" provided when booking an Extime Lounge access are considered valid for using it. 

If these details have been changed during the reservation process, Extime Lounge may refuse to accept it.
 

No, you can only benefit from your Extime Lounge access on the day of your flight in your departure terminal.

If you have received an email confirming your booking, you cannot cancel it from your customer account. 

We recommend contacting Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

If you have not yet received an email confirming your booking, you can cancel it from your customer account here. 

If you cancel your reservation less than 24 (twenty-four) hours before the date and time of your flight, cancellation fees will apply. 

If you cancel your reservation more than 24 (twenty-four) hours before the date and time of your flight, no cancellation fees will be retained. 

If your bank account has already been debited, the refund will be made by crediting the payment method used for the initial transaction.

The date provided at the time of booking an access to Extime Lounge is considered valid for benefiting from it, and you will not be able to benefit from it on a future trip.

If you were unable to benefit from your reservation on the day and time of your flight, you will be charged the full amount of your reservation. 
 

If you cancel your reservation less than 24 (twenty-four) hours before the date and time of your flight, cancellation fees will apply. 
 

If you cancel your reservation more than 24 (twenty-four) hours before the date and time of your flight, no cancellation fees will be retained. If your bank account has already been debited, the refund will be made by crediting the payment method used for the initial transaction.

If your flight has been cancelled and you are unable to travel on the same day from the same departure terminal, your reservation will be cancelled and refunded without any fees. 

We recommend that you contact Extime Lounge at the following address to request a refund for your reservation: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

No, only the person who made the reservation is authorized to use it by presenting the email confirming the reservation, her boarding card and a valid ID document (identity card/passport) at the reception counter of the Extime Lounge.

If your flight is delayed on the same day as your initial departure day and in the same departure terminal, your reservation will still be available (subject to availability). 

If this happens, we recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

If your flight is brought forward on the same day as your initial departure day and in the same departure terminal, your reservation will still be available (subject to availability). 

If this happens, we recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

If your flight has been rescheduled for another day than your initial departure day and in the same departure terminal, your reservation will still be valid (subject to availability). 

If your flight has been rescheduled for another day than your initial departure day but in a different departure terminal, your reservation will be refunded without any fees. 

However, if your flight is rescheduled 24 (twenty-four) hours or more after the initial departure date, your reservation will be automatically cancelled. 

If this happens, we recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

If you change your flight, and you are traveling on the same day as your initial flight and in the same departure terminal, you will still be able to benefit from your Extime Lounge access with your new boarding card (subject to availability). 

If this happens, we recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

If you missed your flight but are traveling on the same day as your initial flight and in the same departure terminal, you will still be able to enjoy your Extime Lounge access with your new boarding card (subject to availability). 
 

If you missed your flight and are not able to travel on the same day from the same departure terminal, you will be charged the full amount of your reservation.
 

No, your reservation will still be linked to the departure terminal specified at the time of booking. No terminal transfer is possible. 

If this happens, we recommend that you contact Extime Lounge at the following address: contact@parisloungenetwork.com.

You can find the contact details indicated at the bottom of your reservation confirmation email and/or on the seller's page below: 
Extime Lounge (link)

Yes, Extime Lounge are accessible to people with reduced mobility (PRM).