Staff Sales FAQs

Yes.
To log in or create an account click here
 

If you enter a valid company code, the qualification of your status is instantaneous.
If you do not have a company code and you upload your valid proof of activity at the airport, the qualification will be carried out by the operator within 72 hours. You will receive a confirmation e-mail as soon as your status is validated. 
Welcome to the Extime website 
 

If you wish to obtain an access code for your company, you can request this code by clicking here 

If you wish to qualify as "airport personnel" and you do not have a company code, you can upload a photo of your red badge if you have one, or of your professional badge.
If you have neither a red badge nor a business badge, you must go to the SDA Ventes Privées store at Paris-CDG or Paris-Orly, with documents proving your activity, to request access to the private sales website.
Click here 
 

No, access to private sales is reserved for employees who can prove that they work at the Paris airports.
However, you will be able to shop at the airport during your next trip.
 

No, as soon as your airport status is validated you can access the private sales as many times as you wish. You will be asked to show proof of activity at the SDA Private Sales outlet when you pick up your order.

The validity of your airport staff status corresponds to the duration of your employment contract.
To know my airport staff status click here
 

If you are logged in to your customer area as an airport employee, simply uncheck the "I am an airport employee" box on the "My Information" page of your customer area. You will then be able to benefit from duty free prices and Click & Collect service on your next trip.
If you wish to make purchases as an airport employee, please check "I am an airport employee" again in the "My Information" page of your customer area and follow the login steps for airport employees.
 

With several thousand items available exclusively online, you have even more choice than in the store.
A 100% secure online payment: CB, Visa, Mastercard, UnionPay, Alipay, Wechat Pay.
You save time thanks to a collection point dedicated to Click&Collect in SDA sales outlets at Paris-Charles de Gaulle and Paris-Orly.
Start my online shopping here
 

Yes you can choose your collection point before starting your shopping, with a dedicated store for staff at Paris-Charles de Gaulle and Paris-Orly.
To select my point of sale click here
 

If you select only products with 2H availability, you will receive an e-mail after two hours confirming that your order is ready and inviting you to come and pick it up at the outlet. It is important to wait until you have received the "order ready" confirmation e-mail before picking up your order.
If you select products that are available for 72 hours, you will receive an e-mail after a few days confirming that your order is ready and inviting you to come and pick it up at the sales outlet.
You then have a period of 21 days to come and pick it up at the point of sale.
Start my shopping here
 

CB logo, Visa logo, Mastercard logo, Union Pay logo, Wechatpay logo, Alipay logo
Payment in several times is not accepted.
 

No, orders are only placed online and not by phone.
If you have any difficulties in placing your order, you can contact us by clicking here
 

As long as the order has not been prepared, you can cancel it directly from your customer area.
If your order is already prepared, please contact the SDA merchant via the contact information at the bottom of your order confirmation email.
There is no charge for cancellation. If your account has already been debited, the refund will appear within a few days on the account that was used for the original transaction.
Go to my order here
 

As long as you have not validated and paid your order, you can add or remove products from your cart.
Once your order is validated and paid, we invite you to cancel your order from your customer area and place a new one.
If your order is already ready and you can no longer cancel it from your customer area, we invite you to contact the merchant via the contact information indicated at the bottom of your order confirmation email.
Go to my order here
 

The SDA Private Sales stores where orders are collected are open from Monday to Friday from 10am to 5pm.
It is important that you wait until you have received your "order ready" confirmation email before picking up your order in the store.
Click here to find my store and its information.
 

You can check the details of your order directly from your customer area/ heading "My purchases"/present orders".
The status of your order is updated in your customer area at each stage of its preparation.
You will also receive an e-mail informing you when your order is ready for you to pick it up in our store.
If you have any questions about your order, you can contact the store via the contact information at the bottom of your order confirmation email.
Click here to access my order.
 

We invite you to contact the merchant via the contact information indicated on the seller's page and at the bottom of your order confirmation e-mail to obtain the procedure to follow. 
The receipt will be requested in both cases. We advise you to keep it after the collection of your purchases in store.
Find my collection point by clicking here
 

No, it is not possible to obtain or use your Extime loyalty points during the private sales at the staff.
However, you will be able to get and use your My Paris Airport loyalty points when shopping at the airport, when traveling from Paris-Charles de Gaulle and Paris-Orly.
Discover the loyalty program by clicking here 
 

You can pick up your order in our store as soon as you receive your confirmation e-mail indicating "order ready".
You have a maximum of 21 days to come and pick it up at the store once it is ready.
If you are unable to pick up your order, please contact the store via the contact information indicated at the bottom of your order confirmation e-mail.
 

No, only the person who placed the order is authorized to come and pick it up at the store, by presenting his or her "order ready" confirmation e-mail, his or her proof of activity and his or her ID.

It is not possible to have your order delivered, so you must come and pick it up at the store.

It can happen that one of the ordered products is not available at the time of preparing the order.
If your account has not yet been debited, only the amount corresponding to the prepared order will be debited.
If your account has already been debited, you will be refunded within a few days the amount of the cancelled items to the account used for the original transaction.
If you wish, you can cancel your order by contacting the SDA Ventes Privées merchant, or when you come to the store.
Find my collection point here
 

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