FAQ Extime.com

You can access the extime.com online store by clicking here.

To start shopping on extime.com, enter your flight date and number in the 'I'm filling in my flight' section.

If you have a Paris Aéroport account and are a member of the Extime Rewards loyalty program, you can log on to the extime.com online store with your Paris Aéroport login (email and password).

To place an order on Extime.com, you must have an extime.com account and be a member of the Extime Rewards loyalty program. If you are not yet a member of the Extime Rewards loyalty program, you can register directly via your Paris Aéroport customer account.
 

No, the Click & Collect service is not available from the Paris Airport application.

To buy online, please visit extime.com

The window for booking a product in "Click & Collect" extend from D-60 to H-20 before your flight. Outside this reservation window, you will not be able to place an order on the online store. 

Your flight number determines your eligibility for Duty Paid or Duty Free rates depending on your final destination. Prices may vary depending on your departure terminal.

You anticipate your arrival at the airport by ordering online before you arrive at the airport.

You can pick up your purchases directly at the airport before boarding.

You benefit from a wide range of products with even more choice than in the store!

You benefit from preferential rates thanks to the Extime Rewards program.

You pay online via a 100% secure method: CB, Visa, Mastercard, AMEX, Apple Pay, UnionPay, Alipay, Wechat Pay.

You save time thanks to a dedicated collection point in the terminals at Paris-CDG and Paris-Orly

I start my shopping here.

The order is possible from D-60 until H-20 before the date and time of your flight.

I start my shopping here

Accepted payment methods are:
CB, Visa, Mastercard, AMEX, Apple Pay, UnionPay, Alipay, Wechat Pay.
 

Payment in instalments is not available.

No, orders can only be placed online.

We invite you to contact the merchant via the contact details indicated on the seller page and/or at the bottom of your order confirmation email. The seller page is accessible via the product sheets.

If you have received an email stating that your order is ready then you cannot cancel it from your customer area. We invite you to contact the merchant via the contact details on the seller page and/or at the bottom of your order confirmation email.

If you wish to cancel part of your order, please contact the merchant via the contact details on the seller page here and/or at the bottom of your order confirmation email. 
If you have not yet received an email stating that your order is ready then you can cancel it from your customer area here.

There is no charge for cancelling. If your bank account has already been debited, the refund will be made by re-crediting the payment method used for the original transaction within a few days.

As long as you have not validated and paid your order, you can add or remove products from your basket.
Once your order has been validated and paid, you will not be able to modify your order.
Go to my orders here
 

Yes, your basket will be saved.

However, some products can be subject to price and/or stock variation. It is, therefore, possible to have a technical message erreur when returning on your basket to proceed to paiement. In this case, it is possible that the product is not available anymore or the price has changed, we recommend you place the corresponding products in the basket again.  

You can consult the details of your order directly from your customer area/ heading "My purchases/ orders in progress" here

The status of your order is updated in your customer area at each stage of its preparation. You will also receive an e-mail informing you that your order is ready.
If you have any further questions about your order, you can contact the merchant via the seller page and the contact details at the bottom of your order confirmation email. The seller page is accessible via the product sheet.

Your receipt will be given to you when you pick up your order in the store.

We invite you to contact the merchant via the contact details indicated on the seller page and at the bottom of your order confirmation e-mail to request an invoice.
The receipt will be requested in both cases.  We advise you to keep it after the collection of your purchases in the store.

Yes, this feature is now available.

Reminder of the ratio: €1 excl. tax = 1 point and 400 points = €8 excl. tax. 

If you only have 400 points in your account and your purchase only contains one item, and it is strictly less than €8 excl. tax, then you will not be able to use your 400 points. 

However, if you hold 401 points, this is possible and only 400 points will be charged to you. 

This is a marginally special case, as indicated in Extime Rewards Terms & Conditions

Quotas and allowances for each type of goods are set by the Customs Services of each country. These quotas and allowances are harmonised within the European Union.

To consult the customs allowances applied for each destination, please consult the IATA TRAVEL CENTRE website here

To consult the customs allowances applied for France and the European Union, consult the French Customs Service website here 
Special quotas are applied for purchases by cabin crew. For more information, please contact us via the contact form by selecting the reason "I am preparing my visit to the store".

The "detaxe" can be granted if you can prove these 4 conditions
You must be ordinarily resident abroad (outside the European Union) at the time of purchase
Be at least 16 years old
You are visiting France for less than 6 months.
Possess goods that have left the EU before the end of the third month following the date of purchase.
People living in a French overseas collectivity, in an overseas territory of another European country, in Andorra, San Marino or the Vatican, can also benefit from tax exemption.
Purchasers excluded from the scheme are members of diplomatic and consular missions and international organisations in France, residents of Guadeloupe, Martinique, Guyana, Mayotte, Reunion and Monaco.

If you make a purchase on the online store and chose to use your points, if your payment does not go through, the points you used will be recredited to your account within 1 hour. After 1 hour, your points balance will be updated, and you will be able to use your points.

It may happen that one of the products ordered is no longer available when the order is prepared.
The merchant will then cancel the missing product from your order:
If your bank account has not yet been debited, only the amount corresponding to the prepared order will be debited.
If your bank account has already been debited, you will be reimbursed within a few days for the amount of the cancelled items on the payment method used for the initial transaction.
If you wish, you can cancel your order by contacting the merchant directly

If you are still at the airport, you can inform the merchant for a refund or exchange if the product is faulty (subject to availability in the shop) 
If you have left the airport, we invite you to contact the seller via the contact details at the bottom of your order confirmation e-mail to return the goods.

All products must be returned to the merchant in new condition within 30 days of picking up your order. 
For reasons of hygiene, beauty products can only be returned if they have not been used (hermetically sealed) and intact.
For the same reasons, make-up products cannot be returned.
Returns of tobacco products, spirits and gastronomy products are not allowed due to customs procedures.
If you have any questions about your order, you can contact the merchant via the seller page and the contact details at the bottom of your order confirmation email.

We invite you to contact the merchant via the contact details indicated on the seller's page and at the bottom of your order confirmation e-mail, which will give you the procedure to follow

Your order will be automatically cancelled and you will be refunded.

Yes, on extime.com you get the same prices and the same Extime Rewards as in the store.

A "Duty Free" fare is a fare that is exempt from the tax normally imposed on it. Thus a passenger purchasing a good in Duty Free does not pay the tax that is normally attributed to his purchase.

Unlike a Duty Free fare, a Duty Paid fare is a fully tax inclusive fare. Duty Paid rates apply to all destinations within the European Union.

To benefit from the 'Duty Free' rates on Extime.com, you must meet the following conditions:
Hold a boarding pass for a direct flight from Paris to an international destination (outside the EU-> list).
Hold a boarding pass for a flight to an EU destination from Paris, and a connecting flight from this city to an international final destination (intermediate connections possible). The notion of connecting flight is understood here to mean direct transit flights (the passenger is checked in from Paris to his final destination, and remains in the connecting circuit without time criteria, without leaving the public area).

No, tobacco sales are not available on extime.com.

You can put a maximum of 4 products of the same reference in your basket per order.

You may use your promotional code when you arrive in your basket. Your promotional code is attached to a merchant. For example, if your promotional code is for car park, you will only be able to use it for your car park reservations. 

Yes, you have to be connected to your account to use your promotional code. The promotional code can be generic or linked to your account.

Yes, you can use your promotional code with other offers and with the use of Extime points. However, you can use only one promotional code in your basket, multiple promotional codes can not be used at once.

Terminal stores are open from the first flight of the day to the last, Monday to Sunday, at all terminals where flights are operated.

No, payment is made exclusively online when ordering.

Each terminal has its own dedicated "Click & Collect" counter. Find your order pick-up location here.* Information about this collection point will be also communicated to you in the email informing you that your order is ready.

*As a reminder the “Click & Collect” service is currently only available from Terminal 1, Terminal 2B, 2D, 2E and Terminal 3 at Paris-Charles de Gaulle airport and Terminals 1,2,3 and 4 at Paris-Orly airport. 

You will be able to collect your order directly from your departure terminal at the dedicated 'Click & Collect' counter.  Information about this collection point will be provided to you in the email informing you that your order is ready.

To collect your order, you will need to bring the order confirmation email, your boarding pass and proof of identity (ID/passport).

No, only the person who placed the order is allowed to collect it at the Click & Collect counter, by presenting their order confirmation e-mail, boarding pass and ID.

No, it is not possible to have your order delivered.

No, the Click & Collect service consists of shopping online at extime.com and collecting your purchases on the day of your flight in your departure terminal.

If you wish to collect your purchases on your return, Extime Duty Free Paris offers another service called 'Shop & Collect' which allows you to collect your purchases made in the store on your departure directly on your return to the airport. This service is very different from the Click & Collect service offered on extime.com.

The order is collected on the day of the theft.

If the order is not collected on the day of the flight, the merchant will declare the order uncollected, cancel the order on the day after the flight and initiate the refund.

The collection of the order is done directly in the departure terminal in the merchant's shop. The collection point will be specified in the email indicating that your order is ready.

If you have not been able to collect your order, it will be automatically cancelled and you will be refunded.

If your flight has been cancelled and you are unable to travel on the same day, your order will be automatically cancelled.

However, if your flight has been cancelled and you are able to travel on another flight on the same day and in the same departure terminal, you will still be able to collect your order at the dedicated “Click & Collect” counter.

No, only the person who placed the order is authorised to collect it, by presenting the order confirmation e-mail, the boarding pass and an identity document.

If your flight has been rescheduled on the same day as your original departure date, your order will still be available. 
However, if your flight is rescheduled 24 hours or more after your original departure date, your order will be automatically cancelled. If this happens, we advise you to contact the merchant.

Yes, if you change flights and travel on the same day as your original flight, you can still collect your order with your new boarding pass.

If you have missed your flight and are unable to travel on the same day, your order will be automatically cancelled.

Yes, your order can be collected at any time on the day of your initial flight. Please feel free to contact the store on the contact details in the order confirmation email to inform them of this.

If your flight has been delayed on the same day as your original departure day, your order will still be available.

No, your order will always be assigned to the terminal you entered when ordering. No transfer of terminal is possible. In this case, we advise you to contact the store using the contact details provided in the order confirmation email to inform them.